Computer Support Associate I
Pay: $24.00-$26.00/hr + Benefits
Schedule: First Shift | Flexible Start Between 7:00 AM-8:00 AM
Location: Onsite
Duration: Contract
Visa sponsorship is not available for this position now or in the future.
About the Role
We’re seeking an IT support technician to provide hands-on desktop support across multiple locations. This role is a mix of technical troubleshooting and operational support, with approximately 60% of the time spent on the shop floor and 40% in an office environment. The ideal candidate enjoys helping end users, solving technical issues, and working independently in a fast-paced setting.
Responsibilities
- Provide onsite desktop and technical support for end users.
- Respond to and resolve tickets through a ServiceNow-based support queue.
- Image and deploy computers, perform hardware replacements, and support workstation setups.
- Troubleshoot Windows operating systems and common desktop-related issues.
- Support printers, including toner replacement, basic maintenance, and troubleshooting.
- Maintain accurate asset inventory records and update asset management systems.
- Follow documented knowledge base articles and established support procedures.
- Create and maintain records, process logs, inventory documentation, and incident reports.
- Coordinate equipment maintenance, monitor inventory levels, and order supplies as needed.
- Escalate issues that fall outside documented procedures to appropriate support teams.
- Travel between local facilities to provide onsite support.
- Assist with various operational and administrative support tasks as needed.
Qualifications
- Knowledge of Windows operating systems and basic computing concepts.
- Understanding of networking fundamentals and desktop support practices.
- Strong customer service and communication skills.
- Experience using Microsoft Office and common business applications.
- Basic understanding of computer security concepts and policies.
- Ability to document work accurately and follow established processes.
- Valid driver’s license and reliable transportation for travel between local sites.
Preferred Qualifications
- 1+ year of IT support, help desk, desktop support, or technical support experience.
- Recent college graduates with applicable coursework or internships are encouraged to apply.
- Experience with ServiceNow or similar ticketing systems.
- Familiarity with AI tools such as Microsoft Copilot, ChatGPT, or similar technologies.
- Exposure to scripting, automation, or programming concepts such as PowerShell, Python, VB/VBA, or similar tools.
Additional Information
- Climate-controlled office environment with occasional work on a manufacturing/shop floor.
- Safety footwear with metatarsal protection required on the first day.
- Opportunity to assist with elevated work using lifts when needed (not a mandatory job requirement).
- Visa sponsorship is not available for this position now or in the future.
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