Content Developer
Location: Austin, TX (Hybrid Onsite)
Pay Rate: $24.14/hour
Duration: 12-Month Contract with possibility of extension
Job Summary
Our client is seeking a detail-oriented Content Developer to support the creation, maintenance, and continuous improvement of internal knowledge base content and operational procedures. This role is responsible for developing clear, accurate, and user-friendly documentation that supports customer care operations. The ideal candidate is a strong writer with excellent analytical skills who can manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
This hybrid position is based in Austin, Texas and requires regular onsite collaboration with cross-functional teams.
Key Responsibilities
- Create, edit, review, and publish knowledge base articles, procedures, and operational documentation.
- Update existing content to ensure accuracy, consistency, and alignment with business requirements.
- Validate information with subject matter experts and business stakeholders.
- Analyze content requests and identify opportunities to eliminate duplicate or conflicting information.
- Partner with project teams to determine documentation impacts for new initiatives and business updates.
- Track content deliverables and ensure documentation is completed on schedule.
- Collaborate with training and learning teams to ensure materials are available for organizational readiness and project launches.
- Manage multiple projects and content requests simultaneously while meeting established deadlines.
- Ensure all documentation adheres to organizational style guidelines and quality standards.
- Maintain confidentiality and handle sensitive information appropriately.
Required Qualifications
- Experience in content development, technical writing, knowledge base writing, or documentation management.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to synthesize large volumes of information and determine relevant content requirements.
- Experience working in a fast-paced, deadline-driven environment.
- Strong organizational and project management skills.
- Ability to work independently and effectively navigate ambiguous situations.
- Experience collaborating with cross-functional stakeholders and business partners.
- Proficiency with content management systems and documentation tools.
- Ability to adapt to changing priorities, processes, and technologies.
Preferred Qualifications
- Experience in corporate communications, technical writing, or knowledge management.
- Project management experience.
- Experience supporting customer service, retail operations, or customer care environments.
- Experience working with global and virtual teams.
- Familiarity with knowledge management platforms and content publishing tools.
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