Customer Engagement Program Coordinator
Location: Cupertino, CA
Work Arrangement: Hybrid
Duration: 12-month contract with potential for extension
Pay Rate: $43.44/hour
Job Description
Apple Retail is seeking a highly organized and collaborative Customer Engagement Program Coordinator to support global programs that shape the future of the Apple Store experience. This role is responsible for coordinating cross-functional initiatives, ensuring operational readiness, and driving execution for key customer engagement programs across Apple Retail. The ideal candidate is a proactive project professional who excels at managing multiple priorities, influencing stakeholders, and delivering results in a fast-paced environment.
Responsibilities
- Coordinate and support end-to-end delivery of global retail programs and initiatives.
- Develop and maintain project plans, timelines, milestones, and status reports.
- Partner with cross-functional teams to manage dependencies, risks, deliverables, and approvals.
- Drive operational readiness activities to ensure successful execution of key customer-facing initiatives.
- Facilitate meetings, document action items, and track progress against goals.
- Prepare presentations and communications for leadership updates and stakeholder alignment.
- Build strong relationships with internal teams, field partners, and external vendors.
- Identify opportunities to improve processes, increase efficiency, and support continuous improvement efforts.
- Monitor project activities and proactively escalate issues that may impact timelines or deliverables.
Minimum Qualifications
- Bachelor’s degree or equivalent professional experience.
- 5+ years of project management, program management, PMO, operations, strategy, or readiness experience.
- Demonstrated experience managing multiple projects simultaneously in a fast-paced environment.
- Strong organizational, time management, and problem-solving skills.
- Experience partnering with cross-functional stakeholders and influencing without direct authority.
- Excellent verbal and written communication skills, including presentation development and delivery.
- Proficiency with Microsoft Office Suite, including Excel and PowerPoint.
Preferred Qualifications
- Experience in retail operations, retail program management, or customer experience initiatives.
- Previous experience supporting large-scale global programs or organizational initiatives.
- Experience with go-to-market launches, readiness planning, or seasonal campaigns.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Proven ability to work effectively with senior leadership and diverse stakeholder groups.
- Experience managing projects in a matrixed or global organization.
#LI-CN1
#INDPRO