Job Title: Service Administrator
Location: Mishawaka, IN
Job Type: W2 Contract
Expected Hours per Week: 40 hours, with opportunities for overtime
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Pay Range: $23–$25 per hour
Job Description: The Customer Service Representative serves as a first point of contact for customers, providing quality service while supporting day-to-day branch operations. This role handles incoming calls, creates work orders, communicates service updates, processes payments, and assists customers with service-related needs. The ideal candidate brings strong customer service and interpersonal skills, intermediate computer proficiency, and at least one year of relevant experience.
Key Responsibilities
- Serve as the first point of contact for customers by phone or at the branch and develop positive customer relationships.
- Assess customer needs, gather relevant information, and communicate clearly throughout the service process.
- Create work orders and maintain accurate customer, equipment, and technical information in appropriate business systems.
- Provide customers with requested status updates and coordinate with team members to support timely service.
- Handle incoming customer calls and process customer payments.
- Translate customer concerns into troubleshooting plans and follow established workflows and procedures to help diagnose service issues.
- Use available electronic service tools, software, and diagnostic resources to support troubleshooting and determine appropriate next steps.
- Document troubleshooting activities, service information, and completed work accurately in required systems.
- Review applicable service information and warranty requirements to help determine coverage and properly document warranty claims.
- Escalate technical issues when additional expertise is required while maintaining accurate documentation for a seamless transition.
Required Qualifications
- High school diploma, secondary education completion certificate, or equivalent qualifying experience.
- At least one year of relevant prior experience.
- Intermediate computer skills and the ability to work effectively with business and service-management systems.
- Strong customer service and interpersonal skills.
- Effective verbal and written communication skills with the ability to communicate with different audiences.
- Ability to build customer relationships, manage conflict, and establish trust through professional interactions.
- Ability to accurately create and maintain work orders and service documentation.
- Ability to meet any applicable licensing, export-control, or sanctions compliance requirements.
Preferred Qualifications
- Automotive or technical knowledge.
- Experience using electronic service tools or diagnostic software.
- Familiarity with service, warranty, troubleshooting, or repair documentation processes.
Why This Role?
- Work directly with customers as an important first point of contact for branch service needs.
- Gain hands-on exposure to customer service, work-order management, payment processing, and technical service processes.
- Collaborate closely with customers and team members while applying both customer-service and technical skills.
- The assignment is expected to extend beyond the initial end date.
Work Environment
- Monday through Friday schedule from 8:00 AM to 4:30 PM.
- Opportunities for overtime are available based on business needs.
- The position involves regular interaction with customers by phone and at the branch, as well as close collaboration with team members.
- Selected candidates will participate in a 30-minute Zoom interview followed by an onsite facility tour.
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