Job Title: Customer Advocate
Location: Fully On-Site Chicago, IL
Job Type: W2 Contract
Expected hours per week: 40 hours per week
Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST
Pay: $25.00 per hour
SUMMARY:
This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner. Customer Service w/ administrative duties.
JOB REQUIREMENTS:
*High School Diploma or GED.
*1 year customer service experience in a health care or health insurance environment.
*Experience evaluating customer situations, making decisions, and responding quickly to questions.
*Data entry and/or typing experience with basic computer skills.
*Interpersonal, analytical, organizational and independent decision-making skills.
*Clear and concise verbal and written communication skills.
PREFERRED JOB REQUIREMENTS:
*1 year of customer service experience.
*6 months data entry experience in an office environment.
*Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
*Knowledge of medical terminology and anatomy.
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