Job Title: Customer Service Representative – Junior
Contract Duration: 6 months, possible extension
Work Arrangement: Remote (EST hours)
Pay Rate: $25 per hour
Summary
- Responsible for executing all activities of the Waste & Recycling Department.
- Provides customer service to all US Store locations regarding Waste & Recycling related issue.
- Ensures the stores receive the right service, at the right frequency, matching the contracted Scope of Work with the Waste Haulers/Brokers.
- Ensures timely Compactor/baler repairs.
Duties and Responsibilities
- Respond accurately, promptly, and effectively to all forms of communication, including phone calls, e-mails, & Service Channel portal.
- Ensure all service issues and repairs are completed in a timely manner and escalating difficult calls to next Authority level when issues/repairs are not being addressed within certain timelines.
- Monitor Service Channel platform to ensure Vendors are dispatching and completing Store work order requests in accordance with Contractual obligations.
- Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.
- Works to ensure waste/recycling services are in accordance with the TJX corporate Sustainability goals to reduce TJXs carbon footprint.
- Oversees the pick-up schedules for the hazardous waste program.
- Consults with Store Operations & Safety team regarding hazardous waste violations.
- Execute daily operation of Special Project initiatives from Store Operations partners.
- Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.
Minimum Skills/ Experience Required
- 2 or more years of customer service experience
- Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint)
- Outstanding communication skills and phone call etiquette
- Ability to Multitask and work in a fast-paced environment
- Ability to confidentially interact with all levels of Management
- Ability to embrace change/changes in priorities
- Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
- Strong ability to work as part of a team and be receptive to other points of view
- High attention to detail
- Flexible and willingness to work overtime as requested
Minimum Skills/Experience Preferred
- Service Channel experience preferred
- Retail Operations and/or Waste experience preferred
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