• Location: Warren, Michigan
• Type: Contract
• Job #106729

Job Title: Dealer Chat Advisor (Remote, night shift) URGENTLY HIRING
Location: REMOTE (First 3 weeks of training are hybrid in Warren, MI)
Job Type: W2 – Full-time hours, ongoing, chance for extension, conversion, & growth!
Hours: Overnight shift, 8:30PM-7:00AM  
Pay: $21.75/hour + benefits
 
Job Summary:
This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution
 
Key Responsibilities:

• Represent dealerships across the national and global market via webchat, email, and various digital communication mediums
• Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
• Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
• Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Effectively builds rapport with customers, dealers and all team members
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction

 
Required Experience/Skills:

• Bachelor’s degree required.
• 1-2 years of experience in Customer Service-related profession
• Computer navigation & typing proficiency
• Strong reading comprehension & written communication skills
• A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills & a strong attention to detail
• Journalism/Creative Writing experience preferred

 
Additional Details:

• Start date: 10/27, non-negotiable.
• Typing speed test of 40 wpm required. (Recruiter will send it to you) (unlimited tries tho! Must be completed before resume is submitted.)
• 1 reference required before resume is submitted.