Dealer Chat Advisor
Location: Remote (3-week Hybrid Training Required in Warren, Michigan)
Salary: $20 an hour (overnight shift receives $21.75)
Openings: 6 Total Positions
- 5 Daytime Chat Advisors
- 1 Overnight Chat Advisor (8:30pm – 7am)
Target Start Date: Late October / Early November
Position Overview
We are seeking customer-focused Chat Advisors to support an extensive network of automotive dealerships across national and international markets. In this role, you will engage with customers through web chat, email, and other digital communication channels to provide exceptional service, answer product and service questions, schedule appointments, and assist customers throughout their vehicle ownership and purchasing journey.
The ideal candidate is an excellent written communicator who can build rapport, solve problems, and provide personalized solutions while delivering a best-in-class customer experience.
Training Requirement:
Although this position is remote, selected candidates must attend a 3-week onsite training program at the Warren Technical Center on Tuesdays, Wednesdays, and Thursdays before transitioning to remote work.
Schedule
- 5 Daytime Positions Available
- 1 Overnight Position Available
- Must be flexible to work weekends and holidays as required
- Customer support is provided 7 days per week
Key Responsibilities
- Represent dealership clients through web chat, email, and digital communication platforms.
- Deliver exceptional customer service while building strong customer relationships.
- Respond to vehicle product, service, financing, and dealership-related inquiries.
- Convert customer inquiries into qualified dealership sales and service leads while meeting established KPIs.
- Resolve customer concerns professionally and take ownership through resolution.
- Promote products, incentives, features, and dealership services accurately and enthusiastically.
- Document customer interactions thoroughly and accurately.
- Build effective relationships with customers, dealership partners, and team members.
- Manage multiple conversations simultaneously in a fast-paced environment.
- Participate in training and ongoing development to maintain product and process knowledge.
Required Qualifications
- Bachelor’s degree required.
- 1-2 years of customer service experience.
- Minimum typing speed of 40 WPM (typing assessment required).
- Strong computer navigation and multitasking skills.
- Excellent written communication and reading comprehension skills.
- Strong attention to detail and organizational abilities.
- Positive attitude, strong work ethic, and customer-focused mindset.
- Ability to work independently in a remote environment.
- Flexibility to work daytime or overnight schedules, weekends, and holidays.
Preferred Qualifications
- Journalism, Creative Writing, Communications, or related experience.
- Experience supporting customers through chat, email, or digital communication channels.
- Sales, lead generation, or customer engagement experience.
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