Job Title:
Global Sourcing & Supply Manager (Contact Center / Call Center)
Location:
Sunnyvale, California
Job Type:
Full-time, 10-month On-Going Contract, W2
Schedule:
Monday – Friday, Hybrid
Pay Range:
$68.06 per hour
Visa sponsorship is not available now or in the near future.
Job Description:
Key Responsibilities:
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Develop a deep understanding of the contact center supplier marketplace and identify industry trends, risks, and sourcing opportunities.
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Conduct supplier financial assessments, spend analysis, benchmarking, and cost modeling to support strategic procurement decisions.
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Lead supplier negotiations and drive optimal commercial outcomes while evaluating direct labor, indirect labor, overhead, and SG&A cost structures.
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Collaborate with cross-functional stakeholders to ensure business objectives, sourcing strategies, and operational goals are achieved.
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Identify potential supply risks and proactively develop mitigation strategies.
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Perform capacity planning and scenario analysis to optimize supplier performance and drive efficiencies.
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Present sourcing recommendations and findings to leadership teams and key stakeholders.
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Support ongoing development of sourcing processes, reporting, escalation procedures, and program governance.
Requirements
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Experience in Supply Chain, Strategic Sourcing, Procurement, Operations, or a related field.
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Strong supplier management and vendor relationship experience.
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Proven success leading contract and commercial negotiations.
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Strong analytical, financial analysis, and problem-solving skills.
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Ability to influence stakeholders and build effective cross-functional partnerships.
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Excellent communication and presentation skills.
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Ability to operate independently in a fast-paced environment.
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Experience identifying and resolving complex supplier and supply chain challenges.
Skills
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Strategic Sourcing
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Procurement
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Supplier Management
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Contract Negotiations
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Spend Analysis
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Cost Modeling
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Financial Analysis
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Contact Center/BPO
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Category Management
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Supply Chain
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Benchmarking
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Risk Management
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Program Management
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Stakeholder Management
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Process Improvement
Preferred Qualifications
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Experience supporting contact center, call center, BPO, or outsourced services categories.
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End-to-end ownership of commercial and legal contract negotiations.
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Experience with supplier financial analysis and risk assessments.
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Background in capacity planning, benchmarking, and cost optimization initiatives.
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Experience driving large-scale sourcing programs and strategic supplier initiatives.
Education
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Bachelor’s degree in Supply Chain, Business, Finance, Operations, or a related field preferred
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