Position Overview/Summary:
As a Rating Specialist in Commercial Lines Service Operations, you are responsible for determining the premium for risks using automated and/or manual methods. In addition, you are responsible for processing subsequent transactions and the issuance of policies using a variety of systems and resources including, but not limited to POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank. Work completed by these individuals must meet quality and service standards.
Information:
- Start Date: 10/9/2026
- Career Development: 4-6 months temp-to-hire employment with comprehensive job training and continued mentorship.
- Starting Pay: $21.00/hour. Conversion salary is $45,000 upon hire.
- Schedule: Monday-Friday, 8:00 AM to 4:30 PM during training, with potential to move to 9:00 AM to 5:30 PM after training. Hybrid requirement is 2-3 days per week in office starting week 5.
- Benefits: Available during the temporary assignment and upon permanent hire.
- Howell, MI. 48843 (available to candidates in Worcester, MA.)
Responsibilities / Essential Functions:
- Develop knowledge of rating 1-3 lines of business using automated and/or manual methods.
- Complete timely and accurate issuance of commercial lines policies, quotes, endorsements, and subsequent transactions.
- Partner with Underwriters and Underwriting Technicians to deliver timely and accurate products to agents and insureds.
- Rate and issue policies using automated systems (POS, PMS, ACT) and manual methods.
- Handle new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, report values, and registry transactions for small and middle market business.
- Interpret issuance and rating instructions from Underwriters.
- Provide customer service support by handling inquiries, resolving errors, and addressing requests.
- Stay current with compliance requirements, procedural updates, and system or workflow changes.
- Build strong working relationships with underwriting teams.
- Support high-priority requests and error resolution.
- Coordinate issuance activities when assigned as the “Account Owner” for package policies.
- Participate in projects, focus groups, and mentoring activities as assigned.
Key Measures of Success:
- Strong partnerships with Underwriting teams and alignment on business priorities.
- Timely, accurate completion of transactions while meeting quality standards.
- Maintenance of rating transaction knowledge and workflow accuracy.
Position Requirements:
- Associate degree preferred but not required; 2+ years of relevant insurance industry experience preferred.
- Proficiency with Microsoft Office Suite.
- Strong problem-solving and collaboration skills.
- Ability to mentor others and share knowledge.
- Strong attention to detail and commitment to quality.
- Customer-focused mindset with the ability to anticipate needs.
- Results-oriented and proactive approach.
- Ability to work independently and as part of a team.
- Ability to identify and resolve data discrepancies.
- Strong verbal and written communication skills.
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