Job Title: IT Associate Technology Analyst – Infrastructure
Location: East Moline, IL
Job Type: W2 Contract
Expected hours per week: 40 hours per week
Schedule: On-site
Pay Range: $22-24.50 per hour
Job Description:
Major Purpose:
- Provides information technology to partners in the planning, delivery, and/or support of business processes and business practices for strategic business units.
- Work is of low complexity and low in risk.
- Has contact with responsibility focused around department and functional operations with limited interaction with business contacts.
- Participates as a team member in various roles.
- Receives supervision or direction concerning work/schedule.
- Impact of decision making is low risk and impact.
- Participates in sharing knowledge.
- Applies information analyses to assist in the effective implementation of a limited business process.
- Complete basic changes or improvements to well documented processes with some supervision.
- Learns how to identify, analyze and apply Information Technology (IT) and business practices to support strategic business process/plans.
Major Duties:
- Learns how to identify, analyze and apply information technology and business practices to support strategic business process/plans.
- Participates as required to design, develop, test and integrate technology of low complex.
- Participates in the implementation of information technology and business processes of low complexity.
- Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of low complexity/risk.
- Performs activities according to project plans and schedule.
- Has contact primarily focused around department and functional operations, and limited interaction with business contacts.
Skills, Abilities, Knowledge:
- Understanding of database administration, database design, and performance tuning.
- Understanding of applications development environment, database, data management and infrastructure capabilities and constraints.
- Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments.
- Ability to analyze, translate, and define business requirements into technical solutions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
Education:
- Degree in an Information Technology discipline or equivalent experience.
- University Degree (4 years or equivalent)
This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.
Required Experience:
- 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
- 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
- Ability to clearly communicate technical and functional information to dealers, business users, and team members
- Proven ability to follow established support processes while escalating issues appropriately when needed
- Demonstrated learning mindset with the ability to build functional and technical knowledge over time
- Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements
Other Relevant Experience
- Exposure to dealership operations or dealer-facing business applications
- Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
- Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
- Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
- Working knowledge of SQL for data analysis or troubleshooting
- Awareness of API concepts and system integrations
#L1-NG1
#INDOEM