Title
Marketing Analyst / Coordinator 2
Location
Englewood Cliffs, NJ 07632
Schedule
Monday – Friday, Onsite, This role will begin at 20-25 hours minimum per week, with plans to increase to 40+ hours per week after the ramp?up phase
Type
Full-Time, Ongoing w2, 6-Month Contract, Possible Extension & New Role
Pay Rate
$40.78/Hourly with overtime pay and a half
Benefits
Medical, Dental, Vision, 401(k), Life Insurance, Disability
Paid Sick Time, Holidays Off
Summary
Client is seeking a Marketing Analyst / Coordinator 2 to support digital product performance and consumer experience initiatives. This role focuses on analytics, reporting, ratings & reviews management, and cross-functional coordination related to online product content across client and major retailer websites.
The Marketing Analyst / Coordinator will monitor and analyze consumer feedback, identify trends and risks, and collaborate with internal teams to resolve product, content, and customer experience issues. Strong analytical skills, project management experience, and written communication abilities are critical for success in this role.
Key Responsibilities
- Monitor customer product reviews and Q&A across the client website and major online retail platforms
- Manage Ratings & Reviews activities for Digital Appliance categories, including review validity, syndication gaps, badging issues, at-risk SKUs, and proper SKU groupings
- Analyze and report on review volume, rating trends, consumer insights, competitor comparisons, and incentive program performance
- Identify, investigate, escalate, and track notable product, service, and channel issues; compile and share regular issue trend reports
- Partner with internal teams including Product Marketing, Sales, Engineering, and other stakeholders to facilitate solutions and escalations related to consumer feedback
- Report on PDP (Product Detail Page) content health and Consumer Experience Journey (CEJ) issues across .com platforms and support resolution efforts
- Leverage industry tools, analytics platforms, websites, and customer feedback channels to complete reporting and analysis initiatives
- Support multiple projects simultaneously while meeting deadlines and reporting expectations
Required Education & Experience
- Bachelor’s degree in Statistics, Business, Marketing, or a related field preferred
- Minimum 3+ years of experience in online retail, retail operations, marketing, sales, merchandising, or service organizations
- Minimum 3+ years of experience in analytical, internet-based reporting; experience with Sprinklr preferred
- Minimum 3+ years of project management experience
- Previous account management experience is a plus
- Strong understanding of consumer electronics products and technology
Required Technical & Professional Skills
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Extensive experience using web browsers and online research tools
- Strong analytical and reporting capabilities
- Excellent written communication and presentation skills
- Ability to identify trends, risks, and insights from large data sets and consumer feedback
- High attention to detail and ability to manage multiple priorities
- Strong collaboration and stakeholder communication skills
- Practical understanding of remote business tools including smartphones, tablets, and laptops, with basic troubleshooting capabilities
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