Job Title: Order Management Specialist
Contract Duration: 12 months, possible extension
Location: Plano, TX
Work Arrangement: Onsite
Summary
The Order Management Specialist is responsible for managing and maintaining account portfolios by ensuring accurate order entry and processing in the current ERP system. The role involves collaborating with various departments to support order processes, maintain compliance with company policies, and improve order-related processes and integrations.
Role & Responsibilities
- Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to company policies and agreements.
- Manage 50+accounts portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
- Update, and maintain customer and order data, ensuring data integrity and accuracy.
- Review and validation price adjustment chargeback claims with finance and Sales.
- Point of contact to help Identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
- Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
- Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
- Assist the team on various projects as needed.
Required Skills
- Bachelor’s degree in a related business field.
- 3-5 years of experience in order management or a related field.
- Proficiency in SAP and EDI for order processing.
- Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong written and verbal communication skills.
- Problem-solving and critical thinking abilities.
- Ability to multitask efficiently and work under pressure.
- Self-motivated and capable of working independently.
- Knowledge of builder systems, such as Supply Pro and KOVA
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