Role: Production & Tools Manager
Location: Remote
Duration: 1 year
Industry: Global Hospitality Technology
Rate: $77.00 – $82.00
Contract Type: W2
Expected hours per week: 40
Benefits: 80 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan
ROLE OVERVIEW
Our client’s Scaled Marketing team powers global policy communications reaching millions of people across email, push, SMS, landing pages, and more. The Production & Tools Manager owns the end-to-end production operation — from brief to launch — managing the production team, enforcing quality standards, planning capacity, and serving as the primary owner of the team’s marketing automation systems and tools.
KEY RESPONSIBILITIES
- Own the full production queue: intake, prioritisation, build, QA, and launch across all channels (email, push, SMS, in-app, landing pages, forms, and surveys).
- Set and enforce QA standards covering content accuracy, rendering, audience logic, suppression rules, and personalisation.
- Manage timelines, capacity planning, and cross-team dependencies to ensure on-time delivery.
- Translate campaign briefs into clear, actionable production scope; apply GDPR and CAN-SPAM compliance requirements without exception.
- Own marketing automation platforms, templates, and shared infrastructure; map capabilities and gaps and advocate for improvements.
- Design cross-team handoff processes and educate partners on production workflows, system capabilities, and best practices.
- Drive a culture of accountability; diagnose production issues methodically and implement lasting fixes.
REQUIRED EXPERIENCE
- 5–7 years in marketing operations, campaign production, or production management within a high-volume, multi-channel environment.
- Expert-level proficiency with enterprise marketing automation platforms (email, push, SMS, in-app, journey orchestration).
- Deep knowledge of campaign QA, personalisation logic, and dynamic content for global, multi-language campaigns.
- Strong understanding of GDPR and CAN-SPAM compliance in a campaign production context.
- Proven ability to manage production timelines, plan capacity, and write production briefs.
- Excellent stakeholder management; able to influence without authority and communicate tradeoffs to leadership.
- Working knowledge of SQL for data validation and audience troubleshooting.
- Experience managing vendor and contractor relationships.
PREFERRED
- Advanced SQL; experience with boolean audience targeting and suppression rule design.
- Familiarity with journey builders, lifecycle automation, and trigger-based campaign logic.
- Experience designing production workflows, intake systems, or handoff processes.
- Exposure to A/B testing frameworks and statistical significance.
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