Job Title: Product Service Engineer 3
Location: Chillicothe, IL
Job Type: W2 Contract
Expected hours per week: 40 hours per week
Schedule: On-site
Pay Range: $58-63 per hour
Job Description:
Position’s Contributions to Work Group:
• Serve as primary DSN contact for CI Command products to provide troubleshooting and diagnostic support for software and on-board hardware issues
• Support ongoing NPI/CPI Product Support activities for CI Command
Typical task breakdown:
• Daily resolution of open DSN tickets
• Regular communication with cross functional team to progress product support deliverables for NPI programs
Interaction with team:
• Working with an internal global team both independently and with a team.
Team Structure
• Reporting directly to the work director and team lead. 15-20 others on the team.
Years of experience: 5-7 years of relevant experience
• Degree requirement: BS Mechanical Engineer, or Electrical Engineer with 5-7 years of relevant experience or Associate degree or Equivalent with 8-10 yrs experience system troubleshooting. Will Accept Master’s Degree with 3-5 of relevant experience.
• Do you accept internships as job experience: No
• Are there past or additional job titles or roles that would provide comparable background to this role:
Top 3 Skills
• Technical problem solving
• Excellent written and verbal communication skills
• Ability to take initiative to learn quickly
Additional Technical Skills
• Technical problem solving
• Knowledge of Microsoft Applications
• Experience with construction equipment technology solutions
• Experience with jobsite networking infrastructure
• Experience with automotive or mobile equipment telematics
Soft Skills:
• Excellent written and verbal communication skills
• Ability to form strong relationships within our partner organizations
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