Job Title: Production Support Analyst
Location: Montreal QC(Hybrid)
Duration: 12+ months plus extensions
T4 Only
Pay Rate: $50-55 /hr
MISSION AND OBJECTIVES
Provide application and technical support to the critical 24×7 Credits, Working Capital and Asset Finance and Securitization applications.
Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.
Follow Information security and adhere to governance framework for the applications in the platform
Participate in the application security related projects and manage the server obsolescence and vulnerabilities
MAIN RESPONSIBILITIES
Responsible for production support of Credits, Working Capital and Asset Finance and Securitizations applications
Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.
Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.
Supporting Operations team for technical issues
Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing Participate in technical projects
Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports
Provide expertise on production constraints and environment readiness Transversal and Framework
Maintain application and systems as per the Information Security guidelines.
Ensure data protection regulations are implemented from a data security standpoint.
Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
Understand and document the technical process and data flows
Participate in the Change Control review meeting to ensure data quality and coordinate approvals
Manage the Cyberark bypass controls and assess for resolutions
Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency
Industrialization of legacy process to be done using AI
REQUIREMENTS
TRAINING AND OCCUPATIONAL EXPERIENCE
Bachelor degree or higher in Computer Science or related fields Good understanding of Credits and Working Capital business lines
Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .
Must have at least one of Shell/Perl/Batch/Python scripting skills
Well versed with incident/problem/change management process
Excellent verbal and written communication skills
Good documentation skills – advanced knowledge of Excel, Word , PowerPoint
Good understanding of Java J2EE applications
Good to have infrastructure, MQ, Websphere, Tomcat knowledge
Good to have ITIL foundation knowledge/certification Experience with Unix/Linux/Windows servers.
Experience with application deployments and installations
Knowledge of SQL/Pl SQL
Knowledge of Tools like Jira, ITSM, SN
Strong multitasking skills and ability to reprioritize tasks
ESSENTIAL SPECIFIC REQUIREMENTS
24/7 availability during On-Call schedule
Good understanding of Service Now or similar tool and the service management processes
Understanding of data protection principles
Ability to work independently and collaboratively within a team
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