Position: Warranty Data Analysis Engineer
Location: Dearborn, MI (On-site)
Employment Type: Full-Time Contract
Pay: $36-40 per hour
Description: We are seeking a Warranty Data Analysis Engineer to analyze and classify warranty claims, dealer service records, and field data using AI-driven tools and data platforms. This role supports vehicle quality improvement efforts by applying automotive engineering knowledge, warranty analysis, and structured problem-solving methodologies in a fast-paced, data-intensive environment.
Responsibilities:
- Analyze and categorize warranty claims, dealer service records, and labor code data using AI-powered classification tools, NLP search platforms, and databases.
- Identify trends, support automated warranty triage processes, and provide feedback to improve AI models.
- Investigate vehicle issues using quality tools such as FMEA, 8D, 5-Why, and Fishbone analysis.
- Collaborate with engineering, quality, manufacturing, and service teams to drive product quality and customer satisfaction improvements.
- Manage high volumes of data, make informed decisions with incomplete information, and continuously improve workflows.
Requirements:
- Bachelor’s Degree in Engineering or related technical field.
- 2 years of experience in Automotive Engineering, Quality, Service Engineering, Manufacturing Engineering, or a related field.
- Understanding of automotive vehicle systems, including: Powertrain (ICE, transmissions, driveline), High Voltage Systems (EV/PHEV batteries, charging systems, power electronics), Body Interior (seats, trim, instrument panels, climate control), Body Structures (closures, sheet metal, structural components)
- Knowledge of vehicle hardware development, automotive product development cycles, quality processes, and manufacturing assembly operations.
- Systems Engineering experience
- Strong analytical and problem-solving abilities
- AI and data literacy, including experience with AI-driven tools, NLP search platforms, and large data sets
- Ability to adapt quickly in an agile, high-volume environment
Preferred:
- Experience with warranty databases, customer warranty claims, dealer service records, or field service data analysis
- .NET Framework experience
- Experience with warranty analytics and field service reporting
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