Job Title: Sales Tax Operations Specialist
Contract Duration: 1 year, possible extension
Location: Vernon Hills, IL
Work Arrangement: Hybrid
Pay: $26.00/hour
Summary
The Sales Tax Operations Specialist I provides customer service to internal departments and external customers of CDW relating to sales and use tax matters. The Sales Tax Operations Specialist I is primarily responsible for reviewing and validating customer tax exemption certificates in accordance with company policies and jurisdictional requirements. The Specialist creates and updates tax exempt status in CDWs core IBM iSeries system and Vertex.
Responsibilities
- Analyze resale and exemption certificates for accuracy, credibility, applicability and completeness and update customer account or order accordingly.
- Process tax exemption requests within a specified time frame.
- Educate internal departments as to the proper documentation required to meet tax exempt status requirements.
- Accurately calculate, document, and authorize tax credits for sales taxes.
- Maintain effective, responsive, and courteous communication with all customers.
- Respond to questions from external customers about exemption certificates and tax billing issues.
- Resolve tax related credit disputes prompted by customer non-payment of sales tax resulting from incomplete or inaccurate exemption certificates.
- Learn in-depth state and local rules and regulations to better interpret tax certificates.
- Demonstrate an understanding of tax exemption requirements for various levels of sales taxes and customer exemption types.
- Participate in research projects pertaining to exemption certificate requirements.
Education and/or Experience Qualifications
- Bachelors Degree in Business, Finance or Accounting and 1 year of corporate tax, credit, AR or customer service experience OR
- High School Diploma and 2 years of corporate tax, credit, AR or customer service experience.
Required Qualifications
- Excellent verbal and written communication skills.
- Experience with Microsoft Outlook, Word, and Excel.
- Problem solving and research skills.
- Organized, methodical, and a strong attention to detail.
- Comfortable working in a dynamic and fast paced business environment.
- Understanding of Accounting, AR/Credit or Customer Service procedures.
Preferred Qualifications
- RIA or CCH tax research experience.
- IBM iSeries or PeopleSoft experience.
- Vertex tax software experience.
- Experience in the technology industry.
- Sales and use tax experience.
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