Job Title: Systems Administrator 2
Location: Decatur, IL (On-site)
Schedule: Monday–Friday, 7:30 AM – 4:30 PM
Duration: 12-Month Contract
Compensation: $38-$42/hour
Travel: Up to 25%
Position Overview
We are seeking a Systems Administrator 2 to provide on-site, first-line IT support within a fast-paced manufacturing environment. This role is responsible for supporting production-critical systems, end-user technologies, and site infrastructure to ensure minimal downtime and reliable operational performance.
The Systems Administrator will act as a key liaison between plant operations, vendors, and enterprise IT teams to resolve issues efficiently while maintaining a strong customer-focused approach.
Key Responsibilities
- Provide rapid response and resolution for issues impacting manufacturing systems and operations
- Manage and prioritize ticket queues, ensuring timely resolution and clear communication
- Support desktops, laptops, mobile devices, tablets, peripherals, and business applications
- Troubleshoot hardware, software, and connectivity issues across the site
- Coordinate escalations with enterprise IT teams and external vendors when required
- Identify recurring technical issues and contribute to long-term solutions and process improvements
- Support digital and automation initiatives, including low-code/no-code tools, data transformation, and reporting enhancements
- Deliver end-user support, training, and guidance to improve adoption and experience
Required Qualifications
- 3+ years of IT support experience
- Experience in a manufacturing environment preferred
- Associate degree preferred (not required)
Technical Skills
- Experience with ticketing systems (ServiceNow preferred, or Remedy/Jira)
- Strong familiarity with Microsoft technologies (Office, SharePoint, Power BI)
- PC troubleshooting across hardware, software, and configurations
- Mobile device support (phones, tablets, enterprise mobility)
- Basic networking knowledge and troubleshooting
Soft Skills
- Strong written and verbal communication
- Customer-focused, service-oriented mindset
- Ability to work effectively in a team environment
- Strong problem-solving and organizational skills
Work Environment
- Fully on-site, 5 days/week in a manufacturing facility
- Frequent interaction with shop floor personnel and supervisors
- Small team environment with cross-functional collaboration
Additional Considerations
- Must be local to the Decatur, IL area or able to relocate independently
- Stable work history required
Why Join
This is an opportunity to work in a high-impact role supporting critical manufacturing operations while gaining exposure to modern IT support practices and emerging digital/automation initiatives.
#LI-CB1
#INDOEM