Talent Acquisition Specialist (Customer Support Representative)
Pay Rate: Up to $21.43/hour
Duration: 3-Month Contract
Work Arrangement: Fully Remote
Schedule: Must be available to work during Central Standard Time (CST) business hours (CST preferred)
Employment Type: Contract
Equipment: Reliable internet connection and dedicated home workspace required
Position Overview
We are seeking a Customer Support Representative to join our team for a 3-month contract assignment. This individual will provide exceptional customer service by assisting customers through phone, email, and other communication channels. The ideal candidate is professional, customer-focused, detail-oriented, and comfortable working independently in a remote environment.
Key Responsibilities
- Respond to customer inquiries professionally and efficiently.
- Provide accurate information regarding products, services, accounts, and support requests.
- Resolve customer concerns and escalate complex issues when appropriate.
- Document customer interactions accurately within company systems.
- Maintain service-level expectations while delivering a positive customer experience.
- Collaborate with internal teams to ensure timely issue resolution.
- Follow company policies, procedures, and customer support best practices.
- Manage multiple priorities in a fast-paced environment while maintaining quality standards.
Required Qualifications
- High school diploma or equivalent.
- Previous customer service, call center, help desk, or support experience.
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment.
- Strong organizational and problem-solving skills.
- Proficiency with Microsoft Office and web-based applications.
- Reliable internet connection and dedicated workspace.
- Ability to work during CST business hours.
Preferred Qualifications
- Experience in a call center or high-volume customer support environment.
- Experience using CRM, ticketing, or customer support platforms.
- Familiarity with remote work environments and virtual collaboration tools.
- Strong conflict resolution and de-escalation skills.
- Ability to learn new systems and processes quickly.
Skills
- Customer Service
- Customer Support
- Call Center Operations
- Phone and Email Support
- Problem Solving
- Communication Skills
- Data Entry and Documentation
- CRM Systems
- Time Management
- Attention to Detail
- Microsoft Office
- Remote Work Effectiveness
- Multitasking
- Customer Relationship Management
Ideal Candidate
The ideal candidate has recent customer service experience, works well independently, communicates professionally, and enjoys helping customers solve problems. Prior experience supporting customers in a remote or call center environment is highly preferred.
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