Technical Writer
Location: Foster City, CA (Hybrid)
Pay Rate: $40.47/hour
Client: VISA
Contract Length: 3+ Months (Extension Possible)
About the Role
VISA is seeking a Technical Writer to join its Secure Global Product Team. In this role, you will create, maintain, and manage both internal and client-facing documentation that supports product implementations and integrations. You will work closely with product managers, engineers, and stakeholders to transform complex technical information into clear, accurate, and user-friendly documentation.
This position is ideal for someone who combines strong writing skills with project coordination experience and enjoys driving documentation processes from initiation through publication.
Key Responsibilities
- Create and maintain technical documentation, including:
- Implementation guides
- Program guides
- Technical reference materials
- Best practices and FAQs
- Partner with product and engineering teams to gather requirements and translate technical concepts into customer-friendly content.
- Review, edit, and ensure documentation adheres to quality and style standards.
- Manage the end-to-end documentation lifecycle, including intake, prioritization, review, and publication.
- Coordinate and track documentation requests through JIRA.
- Maintain documentation inventories, version control records, and publication logs.
- Develop capacity-planning tools and documentation tracking processes.
- Utilize AI tools such as OpenAI and Claude to assist with content creation, editing, and consistency reviews.
- Collaborate with stakeholders to ensure content accuracy, timely delivery, and successful publication.
Required Qualifications
- 3–5 years of technical writing experience.
- Experience creating client-facing technical documentation.
- Excellent writing, editing, and proofreading skills.
- Ability to simplify complex technical concepts for diverse audiences.
- Strong project management, organizational, and communication skills.
- Experience collaborating with cross-functional teams, including Product and Engineering.
- Familiarity with AI tools for content creation, editing, or process improvement.
Preferred Qualifications
- Experience in the payments, financial services, or fintech industry.
- Knowledge of AI prompt engineering.
- Creative writing experience for product overviews, feature descriptions, or customer-facing communications.
- Experience supporting developers, fraud analysts, or payment professionals.
Ideal Candidate
The ideal candidate has a strong technical writing background, enjoys managing documentation projects from start to finish, excels at working with stakeholders, and is comfortable using AI-powered tools to improve content quality and efficiency. Experience in payments or financial technology is a plus.
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