Epitec is seeking a Senior Technical Writer to support a higher education institution in Providence, RI. This is a long-term hybrid opportunity focused on creating, improving, and maintaining critical IT documentation that supports help desk operations, infrastructure teams, data center operations, networking teams, and knowledge management initiatives. The ideal candidate will have experience translating complex technical processes into clear, user-friendly documentation for both technical and non-technical audiences.
Job Details
- Job Title: Senior Technical Writer
- Location: Providence, RI
- Schedule: Hybrid (must be local and able to report onsite as needed each week)
- Hours: 35 hours per week
- Duration: At least 1 year
- Industry: Information Technology
- Start: Project expected to begin within 1-2 months
- Security Requirement: Yes
- Pay Range: $60-$65/hr
Responsibilities
- Develop, maintain, and improve technical documentation including:
- Standard Operating Procedures (SOPs)
- Operational Runbooks
- Knowledge Base Articles
- Quick Reference Guides
- Technical Procedures
- Support documentation efforts for:
- IT Help Desk and End-User Support
- Data Center Operations
- Data Networking Operations
- Partner with subject matter experts, technical teams, and service owners to gather and validate information.
- Translate complex technical information into clear, user-focused documentation.
- Review and update existing documentation for accuracy, consistency, and completeness.
- Organize content in a logical, searchable format to improve knowledge sharing and operational continuity.
- Establish and maintain documentation standards, templates, naming conventions, and quality controls.
- Manage documentation lifecycle activities including version control, reviews, approvals, and retirement of outdated content.
- Ensure documentation is accessible and appropriate for both technical and non-technical audiences.
Qualifications
- Senior-level Technical Writer experience supporting IT operations, infrastructure, networking, help desk, data center, or service management environments.
- Experience creating SOPs, runbooks, technical procedures, and knowledge base documentation.
- Strong ability to interview SMEs and convert technical information into easy-to-understand documentation.
- Experience with documentation platforms, collaboration tools, and knowledge management systems.
- Familiarity with IT service management concepts, ticketing systems, operational support processes, and documentation governance.
- Excellent communication, editing, listening, and organizational skills.
- Ability to collaborate effectively with both technical and non-technical stakeholders.
- Higher education experience is a plus.
If you’re an experienced Technical Writer seeking an opportunity supporting enterprise IT operations and knowledge management initiatives, we’d love to hear from you. Apply today!
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