Position: Project Coordinator
Location: Lyon, MI (Hybrid- at least 1 day per week, additional days as needed)
Employment Type: Full-Time Contract
Pay: $30-$37 per hour based on benefits
Description: We are looking for a Project Coordinator responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services teams, and vendor teams.
Responsibilities:
- Provision access to support the outbound call program
- Serve as a liaison between SHS, vendor and SO teams
- Lead meetings, such as, call calibrations, weekly touchpoints, and performance meetings
- Provide weekly performance reporting
- Ensure roster and schedules are aligned with expectations
- Coordinate training
- Call listening for accuracy and soft skills, making recommendations based on observations
- Work with business partner manager on coaching opportunities and alignment
- Monitor performance and request corrective action as appropriate
Requirements:
- Bachelor’s degree in related field required
- Project Management experience
- Call center experience
- Leadership and analytical experience with data / operations
- Knowledge of project management tools and methodologies
- Ability to work independently, within a team environment, and with multiple priorities
- Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word)
- Ability to work closely with the technical support team in understanding and resolving systems issues
- Ability to develop, implement, and monitor policies, procedures, and customer service alerts
- Support company in achieving performance management, KPIs, and SLAs
- Onboard and train leaders or trainers, as needed
- Excellent analytical, organizational, problem solving, verbal and written communication skill
Preferred:
- Health care experience
- Three or more years of experience in related field