Copilot said:
Dealer Support Specialist
Location: Moline, IL Area (Hybrid, 4 Days Onsite)
Compensation: $23-$25/hr + Benefits
Overview
Our client is seeking a Dealer Support Specialist to provide application and business system support for dealer-facing operations. This role is ideal for candidates with experience troubleshooting software applications, supporting end users, and resolving technical issues while delivering excellent customer service.
Responsibilities
- Troubleshoot and resolve issues related to business applications and dealer-facing systems.
- Support end users through issue investigation, root cause analysis, and problem resolution.
- Document issues, follow established support processes, and escalate complex problems as necessary.
- Assist with application configuration, system access, and user support activities.
- Investigate transaction, workflow, and data-related issues impacting business operations.
- Work closely with internal teams and customers to ensure timely issue resolution.
- Maintain detailed documentation of tickets, issues, and troubleshooting efforts.
Qualifications
- 1+ years of experience in application support, help desk, service desk, or customer support.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Experience working with business applications, POS systems, ERP systems, CRM platforms, or other operational software is preferred.
- Familiarity with Microsoft Office products.
- Basic understanding of SQL, APIs, Power Platform, or business systems is a plus.
- Exposure to accounting, reconciliations, financial transactions, or business operations is helpful.
- Ability to learn new applications and technologies quickly.
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