Account Support Specialist –
REMOTE
$35/hr
W2 Contract
This role serves as the primary operational point of contact for banks, processors, program managers, and payment network partners, managing client onboarding, ongoing relationship support, compliance monitoring, and issue resolution. The individual acts as a trusted advisor, helping clients navigate operational and transaction-processing challenges, ensuring adherence to network rules and program requirements, mitigating risk, and collaborating with internal stakeholders to deliver successful payment programs and maintain smooth day-to-day operations.
Responsibilities
Seeks opportunities for improvement within the department. Supports department-level analytics and reporting tasks.
Supports local teams to expand services and acceptance footprints. Boards new partners on to network.
Provides day-to-day support for issuers, issuer processors, network-to-network partners and program managers by researching complex situations and supporting the participants on all aspects of operations, and managing participant operational relationships.
Supports participants through the release process by managing and coordinating certification, ensures the participants are in compliance with operating rules and regulations, and engages the participants to support key initiatives.
At a minimum, here’s what we need from you:
H.S. Diploma or GED
2+ years experience with Payments, financial services, or related
In lieu of education, 4+ years experience with Payments, financial services, or related
Preferred Qualifications
Bachelor's Degree in Business, Technology, Finance, Engineering or related
Experience with electronic payments in the merchant processing card industry
Experience working with Acquirers, Issuers, Processors and Gateways
Experience using Salesforce.com, Teradata, SQL, Snowflake, Tableau and Blueworks
Experience troubleshooting, researching and resolving transaction technical issues
Excellent internal and external client communication and management skills
Strong aptitude for planning, presenting and organization
Ability to understand obligations outlined in program, contract and technical requirement documents
Strong PC competency including Google Workspace, building Google Sites, Google Sheets, Google Docs, and Forms
Advanced SmartSheet application development and support experience is a plus!
Strong problem-solving skills
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