Job Title:
Salesforce Business Analyst / Product Manager
Location:
Palo Alto, CA
Job Type:
Full-time, 4-months, On-Going Contract, W2
Schedule:
Monday – Friday, Onsite
Pay Range:
$64.00 per hour
Visa sponsorship is not available now or in the near future.
Job Description:
Key Responsibilities
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Lead the end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and post-production support.
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Partner with business stakeholders to define requirements, project scope, timelines, and deliverables.
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Coordinate with Salesforce administrators, developers, architects, and third-party vendors to ensure successful project execution.
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Develop and maintain project plans, resource allocations, risk tracking, issue management, and budget oversight.
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Facilitate Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
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Manage change requests, impact assessments, approvals, and stakeholder communications.
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Provide executive-level reporting on project status, risks, dependencies, and milestones.
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Drive user adoption through training initiatives, change management, and communication efforts.
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Act as the primary escalation point for project-related issues and ensure timely resolution.
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Support release management cycles, defect triage, enhancement requests, and post-go-live hypercare.
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Partner with Sales Operations, Customer Success, and Finance teams to define and improve revenue-related business processes and reporting.
Requirements
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10+ years of project management, product management, or business analysis experience.
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Minimum 5 years of experience managing Salesforce-focused projects.
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Strong knowledge of the Salesforce ecosystem, including Sales Cloud, Service Cloud, and CPQ.
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Experience working within Agile and Waterfall delivery methodologies.
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Demonstrated ability to manage multiple priorities in a fast-paced environment.
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Strong stakeholder management, communication, presentation, and problem-solving skills.
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Deep understanding of subscription-based business processes, including contract amendments, renewals, cancellations, upgrades, downgrades, add-ons, and co-terming.
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Experience defining and supporting SaaS business metrics including ARR, MRR, Churn, Net Revenue Retention (NRR), and Renewal Rates.
Preferred Qualifications
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Salesforce Administrator certification.
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Salesforce Platform App Builder certification.
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Salesforce Consultant or related Salesforce credentials.
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PMP certification.
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Scrum Master certification.
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Experience managing vendor relationships and contracts.
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Exposure to enterprise release management processes and governance frameworks.
Skills
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Salesforce (Sales Cloud, Service Cloud, CPQ)
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Product Management & Business Analysis
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Requirements Gathering & Stakeholder Management
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Agile/Scrum Project Delivery
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SaaS Revenue Operations (ARR, MRR, NRR)
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Release & Change Management
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NetSuite & Copado
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JIRA, Asana, MS Project
Education
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Bachelor's degree in Computer Science, Business, Information Systems, or a related field.
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MBA preferred.
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