W2 Contract to Hire
Kingwood, TX – 5 Days Per Week
$19-$20/hr
Primary Responsibilities:
- Receives customer phone calls and resolves issues/concerns if necessary
- Researches accounts to discover pertinent information and issues
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Responds to billing inquiries Handles verification of pay histories and quote payoffs
- Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem
- Follows up, either verbally or in writing, to ensure customer satisfaction
- Works with either close supervision or under clearly defined procedures
Requirements:
- High School Diploma or GED
- 1 year of customer service experience
- Must speak Spanish and English
Skills and Competencies:
- Ability to manage multiple priorities
- Ability to learn additional systems as needed
- Ability to work in a team environment when applicable
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
- Strong attention to detail and proof-reading skills
- Strong verbal, written communication, and organizational skills Strong work ethic and self-motivation
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